Quality Assurance

Quality AssuranceWe need to ensure that we are working in the right way, and so we get accreditation from independent performance regulators to show our growing commitment to delivering a quality service.


The Quality Performance Mark (QPM) is designed to provide reliable, robust
and thorough means of quality assurance for the diverse sector of independent advocacy following these eight areas; Independence; Clarity of Purpose; Confidentiality; Safeguarding; Empowerment and Putting People First; Equality, Accessibility and Diversity; Accountability and Complaints; Supporting Advocates.